Provider not found error

In authentication logs , "provider not found" exist.

This log happend because of there is connection issue with mirket server and https://mobile.mirketsecurity.com .

To solve issue

Step 1 :

  • Make sure Mirket is be able to access mobile.mirketsecurity.com via HTTPS service. You can try to reach https://mobile.mirketsecurity.com via browser

    from the server where Mirket is installed . You should be able to see NGINX page.

Step 2 :

  • If you are using SSL decryption in your firewall, make sure that Mirket's access to mobile.mirketsecurity.com via https is excluded from SSL decryption.

Verify the solution

  • You can send test (user -> action ) Mirket OTP or Approve/Deny notificaiton to see if issue solved.

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